CHALLENGES:

Behavior-Based Safety Program Transforms Safety Culture in Natural Gas Industry

OBJECTIVES:

Reduce accident and injury rates

Create cultural shift toward proactive safety measures

Improve safety performance while growing the business

Find efficient way to manage safety program for large workforce

SOLUTION:

The SEAL SmartCard R+ System, a customized behavior-based positive reinforcement program

-Manufacturer & service provider for the natural gas industry

-Produces leak detection & locating equipment

-Founded in 1933

-Started with 830 employees, grown to over 1,400

-Based in Houston, Texas.

Heath Consultants aimed to improve safety practices and reduce injury rates among its field technicians operating in high-risk environments.

Dramatic Reduction in TRIR:

Workplace injuries dropped by over 50%, from about 7 incidents per 100 workers to around 3.

Significant Growth Without Compromising Safety:

Nearly doubled workforce while improving safety performance

Improved Reporting Culture:

No spike in injury reports when transitioning from lagging to leading indicators

Efficient Program Management:

Replaced inefficient in-house system with customizable, well-supported SmartCard system

"We've basically come close to doubling our business. But we've seen a negative trend in our effort for good health... We utilized the smart card system to do that. So recognition of the things that they're doing right in a way to approach things that they were doing wrong in a positive manner. And so we were able to provide that feedback and affect some of our employees' behavior choices out there in the field.."

-Boyd Goodman, Director of Compliance, Heath